Loading

Equality and Diversity and Customer Care

Introduction

Ensure you provide excellent customer service in a diverse marketplace and learn how to approach disability with a sensitive and appropriate manner.

Courses

Duration: 1 hours

This course contains the following modules:

Module name Type Duration
Equality and Diversity Online 00:00:00

Audience

All customer facing employees

Objectives

This course will enable you to:

  • Understand how to meet the needs of all your customers without discrimination
  • Accept the legislation which applies to your customer service approach
  • Understand and provide for different forms of disability with appropriate tact
  • Ensure good practice is in place to serve all sectors of the community, regardless of disability, ethnicity, gender, religion and race
  • Understand that some disabilities are not physical or obvious.

Content

Here are a few topics covered in this course:

  • Avoid discrimination
  • Understand the importance of the regulation
  • Accept the difference in others
  • Make provision for different types of disability
  • Ensure good practice is in place for all

Enrolment details

To access any of the courses you will need to login. If you do not have an account you will need to self-register for login details.



Course flyer

Please click the link to download the course flyer.

View flyer